February 4, 2024

Enhancing Connectivity: Orange and Primescale Synergy

In the dynamic landscape of telecommunications, Orange has embarked on a strategic journey by integrating Vlocity expert from Primescale into its operations. This collaboration is designed to boost Orange's service delivery through precision-tailored Vlocity solutions. By focusing on impactful projects like "Flex" and "nju," which collectively serve over 1.3 million customers, and providing ongoing support for development orgs, this partnership underscores the significant role of specialized expertise in ushering in technological advancements and operational efficiencies.

Everyday Impact:
Custom Solutions: The heart of this collaboration lies in the ability of Vlocity administrators to craft solutions that are uniquely aligned with Orange's requirements. This bespoke customization process not only elevates the customer experience for the "Flex" and "nju" projects but also ensures smoother digital interactions for a vast customer base.

Efficient Problem-Solving: The capability of Vlocity administrators to quickly and effectively resolve technical issues is a cornerstone of ensuring that Orange's services operate seamlessly. This prompt problem-solving keeps customer satisfaction levels high.


Data-Driven Decisions: In today's era, leveraging data for insights is more crucial than ever. Vlocity administrators assist Orange in utilizing this data, fostering better decision-making that directly benefits customers involved in projects like "Flex" and "nju."

Continuous Innovation: The commitment of Vlocity administrators to support Orange's development orgs guarantees that the company remains at the cutting edge of technology, continuously updating and enhancing its services for an improved customer experience.

Tangible Benefits:
Streamlined Operations: The specialized knowledge that Vlocity administrators bring to Orange significantly streamlines operations, particularly in managing the "Flex" and "nju" projects, leading to enhanced efficiency and customer satisfaction.

Insightful Analytics: The use of advanced analytics tools empowers Orange with deeper insights into customer preferences, enabling the company to tailor its services to meet and exceed customer expectations more effectively.


Strategic Advantages: This partnership enables Orange to focus on its core competencies, fostering growth and innovation, while the Vlocity administrator helps handle the technological challenges.

The partnership between Primescale and Orange as the outstaff provider of Vlocity administrators showcases the value of collaboration in achieving business objectives. Through their technical expertise, Primescale played a pivotal role in enhancing Orange's operational efficiency, customer satisfaction, and bottom-line results across the "Flex" and "nju" projects, as well as ongoing development orgs support. As the contract concludes, the positive outcomes and benefits of this fruitful collaboration will continue to resonate in Orange's future endeavors, ensuring continued success and growth in serving their diverse customer base.

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